This article will provide examples and recommended steps to process intakes that are related to court cases, seizures, etc.

Owner surrender intake from a person

If you know the owner of the animal, you can complete an owner surrender intake using an intake subtype such as "Field Surrender," "Seizure", or "Confiscation/Court case". To learn how to process an owner surrender intake, please review this article.

If you're using our Field & Community Services module you may also create a "Previously Owned Animal" event by associating the animal and owner with a Case or Activity prior to completing the intake event in Shelterluv.  To learn more, please review this article.

Transfer intake from a partner

If you are intaking these animals from a police department or another partner entity, you may choose to complete a transfer intake and subtype instead which can be helpful in cases where you aren't sure who the previous owner is. Learn more about configuring your subtypes in this article.

Service intake from a person or partner

Some organizations will choose to use a service intake instead to capture these types of intake events and will configure the intake subtype not to count towards their traditional intake reporting numbers while the animals are being held for the length of the case or until your organization obtains full custody (screenshot below). To learn how to process a service intake from a person or partner record, please review this article.

For cases when animals are not reclaimed or are officially surrendered by their owners that you would like to make available for adoption, transfer, or to complete a medical outcome you'll want to first complete a service outcome by using a new subtype called something like "Case Closed" that is also set to not count towards outcome numbers to denote the end of the case accurately.

Then, you can process a new owner surrender intake now which will count towards your overall shelter intake numbers in order to complete an additional final outcome that also counts.

You will want to closely review each intake and outcome subtype configuration to ensure you do not end up with a mismatch in your reporting that can occur when an animal is intaken with a subtype that does not count but is then later outcomed with a subtype set to count.