Memos are a great way to track unique information relevant to a case or activity in your Field & Community Services module. We know your time is important so we've also created the ability for you to save memo templates that will pre-fill with your configured information that can be adjusted as needed.
Remember, all configurations can be toggled on/off as needed by clicking on the eye icon next to each one in your Field & Community Services configurations.
Memo Types
- Additional Person Details
- Bite Report
- Dispatch
- Field Report
- Final Report
- Follow Up
- Import
- Interview
- Medical
- Next Steps
- Notes
- Resolution/Charges
Memo Templates
Creating, editing, and deleting memo templates is easy from the second tab under the Memos section.
Once they are set up, you will be able to select a default template for each memo template, if desired. When creating a memo, after a memo type is selected, the corresponding default memo template will populate automatically. Additionally, any template can be manually added to a memo, even without being set as a default template.
Find an example of how to use a Field & Community Services memo template to create a Bite Report:
How can I create a memo template for a Bite Report in the Field & Community Services module?
How to add memos to cases and activities:
- To add the first memo, click Enter Memo
- If the memo type you select has a default memo template configured, that template will pre-fill in the main text box
- Any memo template can be entered manually using the + Template dropdown in the top right corner
- Be sure to click the red disk icon to save your work when you are done
- An unlimited amount of text can be entered into each memo
- An unlimited number of memos can be added to each activity or case; however, external documentation should be scanned and added as attachments to preserve the original formatting
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