Adopterluv can only import documents relating to an adoption if the organization the animal was adopted from opts to email documents rather than print them at the end of the transaction.
If email is selected, the adopter will receive an Adopterluv invite that includes the ability to import documents into their account.
If print is selected, the adopter will still receive an Adopterluv invite but they will need to upload their documents manually once they are logged in.