Please note that the Shelterluv integration with Fi Nano works differently than auto-uploads using FTP credentials. For more information, please contact nano@tryfi.com .
How do I set up a Fi Nano account?
How do I register a Microchip with Fi Nano?
What pet information is needed to properly register the microchip?
What personal information is needed to properly register the microchip?
What type of microchips can be registered?
When will my Microchip be registered?
Will I receive a notification or email when my microchip(s) have been registered?
Will microchips that have already been registered duplicate?
What should I do if I was given a promotional offer for a box of free Fi Nano Microchips?
How do I set up a Fi Nano account?
- If you do not currently have a Fi Nano account, set up an account by applying at nano.tryfi.com/apply.
- Next, you must generate an API key. You can find out how to do this by clicking the following link: How do I Generate My API Key?
- Email nano@tryfi.com to finalize your integration!
How do I register a Microchip with Fi Nano?
You will need the following pet information and personal information to properly register your Fi Nano Microchip. When an animal with a chip on their record is adopted, returned to owner, or serviced out to a person, the chip will be uploaded.
What pet information is needed to properly register the microchip?
All pet and personal information from each field shown below, has to be filled out under the pet's record for the registration of the microchip to go through properly.
- Pet Name
- Gender
- Primary Breed and if needed, Secondary Breed
- Estimated Birthdate
- Weight (located under the "Medical" tab if editing, everything else is under Profile tab)
What personal information is needed to properly register the microchip?
- First & Last Name
- Address
- Phone Number
- Email
- Do not click "Email Refused" as keeping your personal contact information up to date is crucial. The email registered to the owner's account will be the email used to send any messages from Fi regarding the pet through the secure messaging system; including messages about a lost dog. Therefore, it must be an active email address.
- Do not click "Email Refused" as keeping your personal contact information up to date is crucial. The email registered to the owner's account will be the email used to send any messages from Fi regarding the pet through the secure messaging system; including messages about a lost dog. Therefore, it must be an active email address.
What type of microchips can be registered?
The rescue can opt to have any brand microchip registered with Fi Nano, free for life. Fi will automatically import any existing Fi Nanos from the Shelterluv database into the Fi database for registration. The rescue can let us know if they would like Fi to automatically register - for free - any non Fi Nano microchips that already existed upon integration.
When will my Microchip be registered?
All existing microchips will be backfilled when the integration is set up. After a qualifying outcome event (adoption, return to owner, or service outcome to a person) is processed in Shelterluv, the microchip for that particular event will be fully registered.
Will I receive a notification or email when my microchip(s) have been registered?
You will be able to see all of your microchips in your weekly registration email report sent from Fi. You can always check your Fi Nano account under "Manage Chips" at nano.tryfi.com/mange. You will be able to check in on the chips you have in "Stock", chips that are "Active" and chips that need a "Review".
Will microchips that have already been registered duplicate?
If the microchip is already registered, Fi will let you know that it is a duplicate and Fi will notify you on how to move forward.
What should I do if I was given a promotional offer for a box of free Fi Nano Microchips?
If you are a new Shelterluv customer and you received the promo for a box of free chips, send an email to nano@tryfi.com stating you are a customer of Shelterluv and would like to redeem the promo.