Why we don't offer phone support

Matthew Brown
Matthew Brown
  • Updated

Customer Solutions team members are real, friendly humans. We love answering questions, solving problems, and helping you save more lives.

We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective help over the phone. We keep our support online for a few reasons:

  • We can instantly view your account activity, system details, and other information so we can troubleshoot effectively.
  • Troubleshooting software is a visual process. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
  • It's faster. We can quickly get to the bottom of your questions without putting you on hold.
  • Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.