When a new Field & Community Services activity or case is created, it can be assigned a status of New or Open depending on whether any work will start on it right away.
New activities or cases will be lightly highlighted when reviewing your main Field & Community Services dashboard and can be opened directly from the dashboard anytime using the button on the right side of the card:
Additionally, if you've clicked directly into the new case or activity card to open the detailed view, it can also be opened from the status button in the top right corner:
If you make any updates to an activity or case that is still in New status, you will be prompted to change the status to Open as seen below:
Detailed overview of Field & Community Services Statuses:
Status |
Activities |
Cases |
New |
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Open |
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Completed(cases only) |
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Closed |
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