Donations for Processing Fees

  • Updated

Your adopters and other customers have the option of adding a donation to cover your processing fees on all transactions that run through our integrated credit card processor Shelterpay! This ensures that your organization will receive 100% of the original payment total.

 

The donation is automatically calculated to cover:

  • All Shelterpay related processing fees
    • 3.4% + $0.30 (Standard Stax fee per transaction)
  • Your Shelterluv fee per adoption outcome (for adoption transactions only)

fees_covered_mobile.png

 

Additional Notes

  • This donation for processing fees isn't displayed until the very last page of the checkout, which means your customers will see the normal Donation Boost prompt first.
  • This box to add a donation is selected by default, though the customer has the option to opt out if they would like.
    • If you would prefer for this box to not be selected by default, so that your customers must opt in to it, just email help@shelterluv.com and we can switch this setting on your account.
  • In your Shelterluv accounting reports, the donations will appear just like the Donation Boost transactions including the "Donation added by customer during Shelterluv checkout" transaction memo.