Please note that the Shelterluv integration with HomeAgain works differently than auto-uploads using FTP credentials. For more information, please contact hacustsvc@merck.com .
What types of microchips are uploaded?
Will I receive a notification or report of which microchips are uploaded?
Will microchips that have already been registered duplicate?
What animal information will be included in the upload?
What if an animal has multiple microchips?
What person information is being pulled for uploads?
To set up HomeAgain:
- If you are not currently using HomeAgain microchips and need to inquire about our New Conversion offers and set up an account contact HomeAgain at hacustsvc@merck.com
- Next, you must generate an API key. You can find out how to do this by clicking the following link: How do I Generate My API Key?
- Follow this link to schedule an appointment to finalize your HomeAgain integration: Merck HomeAgain
What types of microchips are uploaded?
HomeAgain microchips as well as all other brands of microchips can be uploaded into the HomeAgain database.
When do chips get uploaded?
Microchips will be automatically registered only on the following outcome events:
- Adoption
- Return to Owner
- Service
Additionally, HomeAgain will only upload the animal if:
- The animal has a Person record assigned (this will be used as the owner)
When you enable the integration, HomeAgain will fetch records on the start date requested of registration data from Shelterluv.
Will I receive a notification or report of which microchips are uploaded?
Yes. If any microchips were not registered, you will also receive an explanation as to why.
Will microchips that have already been registered duplicate?
If the microchip is already registered and the email address in HomeAgain matches what you provided, then there is no further action necessary.
What animal information will be included in the upload?
- Name
- Species
- Gender
- Primary color
- D.O.B
What if an animal has multiple microchips?
Each microchip number will upload
What person information is being pulled for uploads?
The microchip is registered using information in the pet owner's record.
- Full Name
- Street Address
- Email address
- Phone number
For more information, please contact hacustsvc@merck.com