Mobile checkout is a process in which you can send a link to a customer’s phone for them to complete a transaction on their own device. Mobile checkout can be used for any credit card transaction and is especially useful for adoptions. If the customer or adopter does not have a mobile device, you can still use the mobile checkout flow on your organization’s computer or tablet. You also have the ability to email the mobile checkout link if the adopter is not present or does not have a smartphone. The donation boost feature in mobile checkout has raised over $2 million for our customers so far!
These are the screens and steps that the adopter will see on their device:
- Summary of the purchase and picture of the animal (if applicable)
- Any adoption disclaimers
- Adoption contract
- Digital signature screen that captures the signature for all important documents
- Deals and offers
- Donation boost (more information below)
- Summary and payment screen
You can see the mobile checkout and donation boost in action by texting "CAT" or "DOG" to 650-353-4048.
After the transaction is completed, the checkout process is finalized by your organization’s staff who will have the option to print or email associated important documents.
This can all be accomplished on the adopter’s phone with just a few clicks. Meanwhile, the staff member can be using their time to prepare the animal for adoption. As you can imagine, the mobile checkout has also proven to be a valuable tool for social distancing. Learn more here: Can I process adoptions or fosters virtually in Shelterluv?
We know that it’s sometimes awkward for staff to ask for donations or not top of mind, so we’ll ask for you! The donation boost feature prompts adopters to donate on your behalf. The adopter will see a screen with different amounts listed with information about what a donation of each size could cover for the organization.
We generally see 34% of adopters convert to donors at an average of $27/donation! (Those numbers have been even higher ever since we added language about how the coronavirus has affected shelters and rescues: 40% conversion at about $30/adoption.) It’s no wonder that 80% of organizations cover 100% of their Shelterluv fees with this feature!
To use mobile checkout and the donation boost, you’ll need to connect a Stripe account to your Shelterluv account in order to process payments. You can find more details here: Setting up text to checkout credit card processing through Shelterluv