Mobile checkout is a process in which you can send a link to a customer’s phone for them to complete a transaction on their own device. Mobile checkout can be used for any credit card transaction and is especially useful for adoptions. If the customer or adopter does not have a mobile device, you can still use the mobile checkout flow on your organization’s computer or tablet. You also have the ability to email the mobile checkout link if the adopter is not present or does not have a smartphone. The donation boost feature in mobile checkout has raised over $5+ million for our customers so far!
These are the screens and steps that the adopter will see on their device:
- Summary of the purchase and picture of the animal (if applicable)
- Any adoption disclaimers
- Adoption contract
- Digital signature screen that captures the signature for important documents (more information below)
- Deals and offers
- Donation boost (more information below)
- Summary and payment screen
You can see the mobile checkout and donation boost in action by texting "CAT" or "DOG" to 650-240-4964.
After the transaction is completed, the checkout process is finalized by your organization’s staff who will have the option to print or email associated important documents.
This can all be accomplished on the adopter’s phone with just a few clicks. Meanwhile, the staff member can be using their time to prepare the animal for adoption. As you can imagine, the mobile checkout has also proven to be a valuable tool for social distancing. Learn more here: Can I process adoptions or fosters virtually in Shelterluv?
We know that it’s sometimes awkward for staff to ask for donations or not top of mind, so we’ll ask for you! The donation boost feature prompts adopters to donate on your behalf. The adopter will see a screen with different amounts listed with information about what a donation of each size could cover for the organization; then, on the last screen of the checkout, they will also have the option to make a donation to cover your processing fees.
78% of adopters convert to donors at an average of $21/donation! It’s no wonder that 82% of organizations cover 100% of their Shelterluv and credit card processing fees with this feature!
The adopter’s digital signature will be automatically added to the adoption contract, and the signed contract will be automatically added to both the person and the animal record. No more printing and scanning needed!
To use mobile checkout and the donation boost, you’ll need to connect a Shelterpay powered by Stripe account to your Shelterluv account in order to process payments. You can find more details here: Setting up text to checkout credit card processing through Shelterluv