Animals that come in for a service such as through public clinic services you offer can be processed with the service intake flow and service outcome flow. Please read this article on setting this up in your account: The basics of service intakes/outcomes.
Please note that you may want to configure service intake and outcome subtypes set not to count towards your intake numbers for reporting purposes since these are public/owned animals. Additionally, if you are processing service intakes as pre-intake records, microchips added to these animals will not be included in any auto-uploads to microchip registries until the intake is completed.
Directions for processing a service intake:
1) First, search for the person in Shelterluv and if you find the associated person you can service intake their animal(s) from their record or a new animal. If you don't find that person in your account already, you will need to create a new person record. Once you create the new person record, service intake the animal from the associated person that you just added via the animals tab.
2) Now that the animal is in your custody, you will be able to add/edit all medical information on the animal record. If a microchip is added to the animal record while it is in your custody, this will trigger it to be included in an auto-upload if the auto-upload feature for a registry is turned on. (see Uploading to microchip registries for information on how to set this up)
3) Finally, you will want to service outcome the animal by going back to the associated person record and navigating to the animals tab again. You'll be prompted to complete the checkout process for the service outcome, where you can add additional non-adoptions shopping cart items such as items configured for vaccines or microchips. You will also be able to print/email the services receipt, medical records (Rabies certificate), and Complete Medical History. Once the animal is serviced out this will also trigger the microchip to be registered to the associated person.
If you aren't collecting payment for the service right away, we recommend disabling the shopping cart flow on the Service Intake form.
Additionally using an attribute can help easily define these animals as a part of a specific program and ensure that you can differentiate them from other in custody animals in historical Custom Entities Animals In Custody Reports if needed.
Please reach out to firstname.lastname@example.org for questions or assistance in setting this up.