What email address do application processing emails come from?

Julia Law
Julia Law
  • Updated

When you accept or reject an application and choose to also email the applicant, the email will be sent via yourfriends@shelterluv.com, but the reply-to will be set to the address that was entered in the "From" field on the screen shown below.

The "From" field will automatically populate the email address associated with the user account for the user who is logged in processing the application, but they will have the option to edit the email address before sending the application accepted or rejected email to the applicant to change the reply-to address.

If the email address is changed prior to sending the email, your browser may store the updated email address for any subsequent applications that are reviewed until your browser cache is cleared, so keep this in mind if you aren't seeing the email address you would expect on any subsequent applications that are reviewed.