In order to view or edit other users' shopping carts, you need to have the "Configure my shelter & its users" user permission.

Once you have this user permission added to your user account, select the Shopping Cart Manager from the dropdown menu under the shopping cart icon in your menu bar.

From here, you will be able to see all of the current open transactions in all shopping carts across your organization's user base. You will have the ability to resend the checkout link, complete the transaction, or delete the transaction from the user's cart. You will also be able to see which cart the transaction is currently in.