User shopping carts are not visible to other users. If you are trying to adopt out an animal and that animal is in another person's shopping cart, only that user can remove the animal from their shopping cart.
To see which user has an animal in their shopping cart, initiate an adoption from any person record and then look up the animal you are trying to adopt out on the Adoptable Animals page.
Go to any person record and select the Animals tab > Add Animal > Adopt.
Then it will take you to the Adoptable Animals page where you can look up the animal you are trying to adopt out. Once you locate the animal, in the very last column to the right, it will show if that animal is in another user's shopping cart and will show you that user's name. Only that user can remove the animal from their cart.
After you figure out which user's shopping cart the animal is in, you will have to do one of two things:
- Ask that user to go into their shopping cart and select "Remove" to delete that animal from their shopping cart.
- If the user isn't on site to log in to their account, you will have to have someone with admin permissions reset the user's password to log in and then remove the animal themselves.