Welcome to Shelterluv!
We're excited to empower you to work more efficiently so you can spend less time on data entry and more time on your lifesaving programs!
If you have just activated a brand new Shelterluv account, click here to visit our comprehensive Welcome Guide.
You can use the table of contents on the right-hand side of this article to jump to a specific section as needed!
Getting acquainted with Shelterluv
- Basic navigation around Shelterluv (video)
- How do I use Edit Multiple?
- Search bar shortcuts & tips
- Shelterluv Support Best Practices
- Can I practice intakes and outcomes before going live?
Recommended articles by role
The following lists are articles that we recommend to new users. We have each list categorized by specific roles that you may have at your organization to help direct your new users to the proper training that they may need.
Admissions
- How to Process a Stray Intake
- How to Process an Owner Surrender Intake
- How to Process a Service Intake
- How to Process a Transfer Intake
- How to Process a Feral/Wildlife Intake
- How to Process an Adoption Return Intake
- How to Process a Born in Care Intake
- How to Create a Pre-Intake Record
- Creating and Working with Litters
- How to Process Intakes for Court Cases, Seizures, etc.
- Is there a way to backdate or change intake or outcome dates?
- How to add a new person (video)
- How do I complete an outcome?
- Re-intaking previously outcomed animals as strays
- How do I use status review dates?
- How do I change an animal's custody from a person to a partner?
- Deleting intakes, outcomes, transactions & licenses
- How can I report on intakes by jurisdiction?
Adoptions
- How to Process an Adoption Outcome with Shelterpay
- Processing applications
- How do I add adoption disclaimers to certain animals?
- Can I record adopters' driver's license numbers?
- How do I see the status of the checkout text I sent to an adopter?
- How will I know when the adopter completes the checkout on their phone?
- How do I print or email documents for an adopter?
- How can I handle foster-to-adopt / pre-adopt / trial adoptions?
- How can an animal be placed back in our custody after an adoption?
- How do I process an adoption return?
- Where do I find important documents for an animal?
- How do I pull a report for animals that still need a photo?
- How do I print multiple documents for animal records?
Foster
- Foster Overview (video)
- How to move an animal to and from a foster parent
- How do I move an animal from one foster parent to another?
- How do foster profiles work?
- How do I mark foster treatments as complete?
- How can I edit the date of an intake, outcome, or foster event?
Medical
- Medical Introduction
- Tasks Overview (video)
- How do I use a custom medical form?
- How do I complete treatments from an animal's record?
- How do I process an outcome for euthanasia?
- How do I process an outcome for unassisted death?
- How do I print a treatment label?
- Vaccine display FAQ
- How do I add my vet's electronic signature?
- Additional articles
Reporting
- Reporting Overview (video) / Reports Overview
- How do I run custom reports?
- How do I edit or delete saved custom reports?
- Limits on Report Results
- Additional articles
If you'd like to schedule a training session for your team with our support staff, please email help@shelterluv.com.
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