Please follow these steps to troubleshoot an issue in Shelterluv. This is especially applicable if you were previously able to perform the function without any trouble.
- Are you using Chrome as your browser?
- Have you been able to reproduce this issue on a different device or browser?
- Have you tried logging out of Shelterluv and logging back in?
- (If this is related to an item that opens in a separate tab) Have you disabled your pop-up blocker?
If the steps above do not resolve your issue, please do the following:
- Record your screen showing the issue
- We recommend the Loom Chrome extension for this - there's no software to install and the videos live in the cloud
- If you already have an open support ticket about this issue, please continue to use that. Otherwise, submit a request with:
- OS (Windows/Mac + version) details
- Browser details
- A link to the Loom video you created in step 1
For additional information you may also wish to review: Shelterluv Support Best Practices