How do I reset my (or another) user account password?

Sarah Rueli
Sarah Rueli
  • Updated

From Login Page - Password Reset / Forgotten Passwords 

If you are a user and forgot or need to reset your password you can by attempting to log in to your account on the login page and select "Forgot password?" 

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From Another Account - User Password Reset 

If you have the "Configure my shelters and its users" permission on your organization's Shelterluv account, you can change a user's password by going to:

1. Settings > Users and then click on the username that needs a password reset

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2. Once you are in the user profile select Edit 

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3. You can then change the password here 

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It is the Shelterluv team's policy to not touch user accounts. If you are having trouble resetting a user's password after attempting both options from above - please reach out to us at help@shelterluv.com.