How do I reset my (or another) user account password?

  • Updated

From Login Page - Password Reset / Forgotten Passwords 

If you are a user and forgot or need to reset your password you can by attempting to log in to your account on the login page and select "Forgot password?" 

Screen_Shot_2018-07-11_at_1.10.17_PM.png

 

From Another Account - User Password Reset 

If you have the "Configure my shelters and its users" permission on your organization's Shelterluv account, you can change a user's password by going to:

1. Settings > Users and then click on the username that needs a password reset

Screen_Shot_2018-07-11_at_12.59.50_PM.png

2. Once you are in the user profile select Edit 

resetuserpassword.png

3. You can then change the password here 

tst_zrogers7___Shelterluv.png

 

It is the Shelterluv team's policy to not touch user accounts. If you are having trouble resetting a user's password after attempting both options from above - please reach out to us at help@shelterluv.com