Shelterpay

All of Shelterluv's donation features, best for pet offers, and your mobile checkouts for adoptions, services, owner surrenders, etc., are powered by Shelterpay, our fully integrated credit card processing platform.

If you have not yet activated Shelterpay, you can find more details on that here.

Mobile Checkout

As you configure your intake and outcome forms, and practice with different intakes and outcomes, you will notice that you have the option to send a Shelterpay checkout link directly to your customer. This is Shelterluv's mobile checkout feature.

This checkout could be for an adoption or owner surrender fee your organization may charge, or a charge for services rendered (such as a spay/neuter surgery). You also have the option to initiate a charge directly from a person record for transactions associated with retail items, such as a rabies vaccine for example. Mobile checkout can even be used if the adoption or service is $0, so that your organization can still receive the benefits!

Utilizing Shelterluv's mobile checkout feature saves our organizations time, money, and reconciling headaches. Here are just a few of the benefits you'll see right away when you start using Shelterpay:

• Process debit/credit cards without the need for a separate card reader, related hardware/software, or the additional fees associated with them. With Shelterpay, you can process payments on the customer's phone (via text, email, QR code, etc.), or your own device (computer, tablet, or phone). You can find a complete list of all of the various Shelterpay checkout methods here: How to Process a Transaction Through Shelterpay.
• Collect a digital signature on your adoption contracts and receipts, helping your organization reduce paper and keeping important records stored securely within Shelterluv.
• Reconcile your transactions and bank deposits right in Shelterluv, without the need to visit a third party website. You can find details about our Shelterpay accounting reports here: How to Use the Shelterpay Accounting Reports.
• With Shelterpay's donation ask built into every mobile checkout, your organization will see a large increase in donations. On average, we see 71% of adopters donate $20 or more! 82% of organizations end up having 100% of their Shelterluv and credit card processing fees covered with this feature! You can read more about this here: Covered Fees Overview and FAQ.

Once you're ready to start using Shelterpay for your transactions, check out this Help Center article to get your account connected, or if your Shelterpay account is already connected, use this Help Center article to try your first transaction!

Shelterpay FAQ's

Why should I use Shelterpay instead of a separate credit card processor?

Once you are connected to Shelterpay, you will have access to detailed transaction reporting inside your Shelterluv account that will include all of the information that you need about your transactions and bank deposits. You will not need to reconcile between accounts or run and combine multiple reports. You can learn more about these accounting reports in this Help Center article.

Questions and issues are handled directly by the Shelterluv customer solutions team for better service and response time.

Once you complete the enrollment process, the connection to Shelterpay will be seamless and automatic. The change will happen in the background, and our support team will reach out to let you know that your Shelterpay account is ready to use.

How long will the enrollment process take?

With all of your information on hand, the application takes 5-10 minutes. This checklist includes all the information that you will need to complete the enrollment form. Applications are typically approved within 24-48 business hours, and then you can begin processing payments immediately.

Who do I contact if I have questions or issues?

Once you set up your Shelterpay account, support for all questions or issues related to your Shelterpay credit card transactions will be handled directly by the Shelterluv customer solutions team for better service and response time. Please reach out to us at help@shelterluv.com if you have any questions or need assistance at any time.

What is the "Covered Fee" donation option in our Shelterpay checkout?

Shelterpay offers your customers the option to cover your organization's fees during checkout. You can find a more detailed article explaining how covered fees work in this help center article.