Shelterpay and Mobile Checkout Overview

Shelterpay

All of Shelterluv's donation features, best for pet offers, and your mobile checkouts for adoptions, services, owner surrenders, etc., are powered by Shelterpay, which is made possible with Stax's powerful and secure payment processing system.

If you have not yet connected your Stax account to your Shelterluv account in order to setup and activate Shelterpay, you can find more details on that here.

Mobile Checkout

As you configure your intake and outcome forms, and practice with different intakes and outcomes, you will notice that you have the option to send a Shelterpay checkout link directly to your customer. This is Shelterluv's mobile checkout feature.

This checkout could be for an adoption or owner surrender fee your organization may charge, or a charge for services rendered (such as a spay/neuter surgery). You also have the option to initiate a charge directly from a person record for transactions associated with retail items, such as a rabies vaccine for example. Mobile checkout can even be used if the adoption or service is $0, so that your organization can still receive the benefits!

Utilizing Shelterluv's mobile checkout feature saves our organizations time, money, and reconciling headaches. Here are just a few of the benefits you'll see right away when you start using Shelterpay:

  • Process debit/credit cards without the need for a separate card reader, related hardware/software, or the additional fees associated with them. With Shelterpay, you can process payments on the customer's phone (via text, email, QR code, etc.), or your own device (computer, tablet, or phone). You can find a complete list of all of the various Shelterpay checkout methods here: How to Process a Transaction Through Shelterpay.
  • Collect a digital signature on your adoption contracts and receipts, helping your organization reduce paper and keeping important records stored securely within Shelterluv.
  • Reconcile your transactions and bank deposits right in Shelterluv, without the need to visit a third party website. You can find details about our Shelterpay accounting reports here: How to Use the Shelterpay Accounting Reports.
  • With Shelterpay's donation ask built into every mobile checkout, your organization will see a large increase in donations. On average, we see 71% of adopters donate $20 or more! 82% of organizations end up having 100% of their Shelterluv and credit card processing fees covered with this feature! You can read more about this here: Covered Fees Overview and FAQ.

Once you're ready to start using Shelterpay for your transactions, check out this Help Center article to get your account connected, or if your Shelterpay account is already connected, use this Help Center article to try your first transaction! As always, feel free to reach out to us with any questions at help@shelterluv.com.