Fi Nano Microchip Integration Overview

Fi Nano utilizes Shelterluv's API to provide almost instant updates to your Fi Nano registry account when you process an adoption outcome in Shelterluv.

To learn how to get an API key and send it to Fi Nano, please take a look at How to Set Up Your Microchip Integration.

Fi Nano's microchip registry integration is built by their team and is not managed by Shelterluv. We only provide Fi Nano access to your data via our API once you request an API from our support team and send it to Fi Nano. Since Fi Nano built and manages the integration, you need to address any issues you may experience with them.

Information Needed for Proper Microchip Registration

Required

  • Microchip number
  • Email address
  • Weight (This ensures the pet's profile is fully created. The microchip will still register without a weight entered in Shelterluv, but the profile will not be created for the animal in Fi Nano.)

Strongly recommended

  • Pet and owner name
  • Sex
  • Primary breed and, if possible, secondary breed
  • DOB
  • Address
  • Phone number

Events that Trigger Microchip Registration

All existing microchips will be backfilled to your Fi Nano account when the integration is set up. After that, once an adoption, service outcome, or return to owner is processed in Shelterluv, the microchip will be fully registered.

All other intake and outcome events will not trigger a microchip registration.

Warning
Fi Nano does not re-register microchips. Rather, the previous owner must request a transfer. Please contact Fi Nano directly for more details on this.

Frequently asked questions

  • Your organization can opt to have any brand microchip registered with Fi Nano, free for life. Fi Nano will automatically import any existing Fi Nano microchips from the Shelterluv database into the Fi database for registration. You can let Fi Nano know if you would like Fi Nano to automatically register, for free, any non-Fi Nano microchips that already existed upon integration.
  • If the microchip is registered, Fi Nano will inform you that it is a duplicate and will notify you on how to proceed.
  • If you are a new Shelterluv customer and received the promo for a box of free chips, email nano@tryfi.com stating you are a customer of Shelterluv and would like to redeem the promo.
  • Once a chip is successfully registered, Fi will send an email to the new owner, ensuring a smooth transfer process. Please note that once the transfer is complete, you will no longer have access to the chip. The pet owner is now responsible for updating the chip. You can still keep track of all your microchips through a comprehensive weekly registration email report sent by Fi every Friday. This will help you stay informed and in control of your registered devices.

Fi Nano Contact Information

If you are experiencing any issues with your registry or problems with your auto-upload integration, you can contact Fi Nano in the following ways: