How does pet insurance help pets?

• Insured pets are 40% less likely to be returned to the shelter or rescue
• Insured pets see the vet and follow the vet's recommendations more often since the cost is less of a barrier
• Nearly 1/4 of pet parents have credit or personal loan debt to cover pet health and vet costs. Pet insurance helps adopters prepare for unexpected vet expenses down the road. In fact, 70% of Shelterluv adopters are interested in pet insurance and request a quote at checkout!

Who will be offered Rainwalk Pet Insurance?

Adopters who pay using Shelterpay's text-to-checkout feature will have the option to get an instant quote and purchase pet insurance within the checkout flow.

For adopters who would like Rainwalk pet insurance, how does payment work?

If an adopter adds a policy to their cart, the first month's premium will be charged at the time of adoption using the same credit or debit card as the rest of the transaction. This will appear as a separate charge on their statement, directly from Rainwalk. All future premiums will be charged directly by Rainwalk. The policy will be active at midnight that night.

How should adopters contact Rainwalk if they have questions?

Your adopters can call 1-844-520-0041 or email help@rainwalk.io.

Rainwalk offers telehealth veterinary visits. How do I know if my state allows this?

Telehealth veterinary visits are allowed in all states. Telehealth veterinarians serve as experienced advisors who can make recommendations to clients remotely. They do not give diagnoses or prescribe medications. Telemedicine, which is a different service, can be limited by state.

An adopter wants to purchase Rainwalk now that they are home with their pet. What do I tell them?

Pets insured at the time of adoption are 40% less likely to be returned. If an adopter inquires about insurance after leaving the shelter, they can visit Rainwalk’s website here.

An adopter purchased Rainwalk insurance and wants to cancel. What do I tell them?

They can cancel their policy by either emailing help@rainwalk.io, calling Rainwalk at 1-844-520-0041, or visiting Rainwalk’s website here. There is no fee for canceling. If the adopter cancels within the first month without submitting any claims, their first month’s premium will be refunded in full.

How do I share feedback about Rainwalk pet insurance from my team or an adopter?

Shelterluv's Best for Pets team would love to hear any feedback that you hear from adopters about either Rainwalk or MetLife. You can send that to help@shelterluv.com.

Is there a discount for our staff and volunteers if they'd like to sign up for Rainwalk pet insurance?

Yes! Your staff and volunteers are eligible for a 10% animal welfare discount. Please have the employee or volunteer visit this link or call 1-844-520-0041 to sign up for a policy and let them know that they work for an organization that uses Shelterluv!