Fee Credits Overview

You may notice a fee credit line item or transaction in your accounting reports. These are credits Shelterluv makes to your account when covered fee donations made by your customers are refunded to them by you. Shelterluv issues fee credits to make your organization "whole" after these refunds.

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When an adopter chooses to cover fees for their Shelterpay transaction, the covered fees amount includes a nominal fee for Shelterluv. We use this fee to help cover our expenses, reinvest in the software, and keep our software affordable to organizations just like yours. Check out these FAQs for more details on this nominal fee.

If you refund a covered fee donation, that refund will also include the nominal fee amount. To ensure your organization is "whole" and avoid charging you this nominal fee, Shelterluv will issue a "fee credit" as a separate transaction in your account. This way, your organization does not incur any loss from the nominal fee that is refunded to your customer.

If the refund to your customer does not include the covered fee donation, Shelterluv will not issue a fee credit to your organization since the nominal fee is not part of the refund you are making to your customer.

Fee credits will appear in your transaction reports as a separate transaction line item called Fee Credit. The Fee Credit line item will be categorized with a dedicated Fee Credit department in all accounting reports.

Your organization will not be charged a processing fee for the additional transaction because Shelterluv covers that cost.