This article will show you the step-by-step process of what your applicants see when they submit an adoption application to your organization. This way, you can assist them more easily should they have any questions regarding the application process.

The Application Submission Process

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• Once an applicant clicks your application link, they will be asked to enter their email address.

  

• If the applicant's email is already associated with a person record in your account, they will receive an automated email with a code to enter to verify their identity.

  We do this to avoid creating a duplicate person record and ensure the new application is associated with the correct person record in your Shelterluv account.

  

• After the applicant successfully enters their email address, they will be asked to enter their contact and address details along with which animals they are interested in, if applicable.

  Shelterluv will add all this information to their person record if you create it in your Application Manager.

  
  

  

• After the applicant enters their details, they will be presented with your configured adoption application.

  Once they answer each of the application questions, they will need to agree to the terms and conditions and read your adoption disclaimer.

  

• Once the applicant clicks the blue Submit Application button, they will receive the Application Successfully Submitted message. In addition to this, they will also receive answers to basic pet insurance-related questions.
  

Why do my applicants need pet insurance information?

In recent user research conversations with adoption counselors, we learned that adopters often have basic questions about pet insurance at the time of checkout, which slows down the adoption process generally. 

To address this bottleneck, we will be presenting educational information about pet insurance at the end of the adoption application process.

Learning this basic information ahead of time should help adopters make a faster and more informed decision on pet insurance at the time of adoption.