The Field & Community Services module was built to support a variety of organizations and services including Animal Control, Community Cat TNR Programs, Pet Food Pantries, and more. This means there may be several Case or Activity types and subtypes that are not applicable for your team, so we've included the ability to configure which Case and Activity types and subtypes you'd like to use within the Field & Community Services module.
Configurations can be toggled on/off as needed by clicking on the eye icon next to each one:
Case Types & Subtypes
Some Case Types include several configurable associated Subtypes to further customize this module for your organization's needs. Disabling a Case Type, will also disable all associated subtypes.
Pro Tip: It can be helpful to think of a Case as the folder (or briefcase) that houses all related Activities!
The following Case Types and subtypes are available:
Assist
- Assist Owner
- Assist ACO
- Assist Police
- Assist Fire
- Assist School
- Assist Public
Bite
- Animal to Animal
- Animal to Person
Cruelty/Neglect
- Cruelty/Abuse/Torture
- Insufficient Food/Water/Shelter
- Failure to provide vet care
- Extreme Weather
Enforcement
- Animal in Vehicle
- Barking
- Inspection
- Leash Law
- Notify Owner
Investigation
- Abandoned
- Animal Attack
- Curbing
- Dog Fight
- Kennel
Stray
- Aggressive
- Check Trap
- Confined
- Dead
- Injured
- Need Trap
- Rescue
- Roam
- Saturation
- School
Transport
- Dead Animal/Roadkill
- Food / Supplies
- Partner Organization
Welfare Check
- Hot Car
- Food/Water/Shelter
- Vet Care
Wildlife
- At Large
- Injured
- Trapped
- Dead
Activity Types & Subtypes
Some Activity Types include several configurable associated Subtypes to further customize this module for your organization's needs. Disabling an Activity Type, will also disable all associated subtypes.
The following Activity Types and subtypes are available:
Community Cat Program
- Trap
- Clinic Drop-Off
- Clinic Pick-Up
- Release
- Transfer
- Trap Rental
- Deterrents
Community Services - Behavioral
- Behavior Consultation
- Group Training
- Private Training
- Behavior Modification Program
Community Services - Lost & Found
- Lost Pet Report
- Found Pet Report
Community Services - Medical
- Spay/Neuter
- Vaccinations
- Microchipping
- Basic Veterinary Care
- Advanced Veterinary Care
- Owner Intended Euthanasia
- Nail Trim
- General Grooming
Community Services - Other
- Fencing Assistance
- Other Pet Retention Assistance
- Rehoming Support
- Temporary Housing
- Disaster Response
Community Services - Outreach
- Community Meeting
- Humane Education
- Field Trip
- Partner Collaboration
Community Services - Pet Food/Supply Pantry
- Community Cat Program Pick-Up
- Community Cat Program Delivery
- Retention Pick-Up
- Retention Delivery
- Retention Distribution Event
- Partner Distribution
Dispatch
- (No subtypes)
- Complainant
- Reporting Party
- Suspect
- Witness
Other Online Contact
- Complainant
- Reporting Party
- Suspect
- Witness
Paperwork added to activity
- (No subtypes)
Patrol
- (No subtypes)
Person Meeting
- Complainant
- Reporting Party
- Suspect
- Witness
Phone Contact
- Complainant
- Police
- Reporting Party
- Suspect
- Witness
Research
- (No subtypes)
Site Visit
- Animal Impound
- Deliver Summons
- Door Knocker
- Inspection
- Photos Taken