What is Adopterluv?

Adopterluv is a free service built specifically for your adopters. Adopterluv will help your adopters manage their new pet's medical information. Their Adopterluv account will automatically pre-fill with their new pet's vaccine information, pulled directly from that animal's Shelterluv record, and any documents you email selected during the checkout process. Adopterluv will remind the adopter about upcoming vaccines, encourage them to stay up-to-date with vet visits and allow them to track new vaccines.

What will adopters receive from Adopterluv?

Shortly after you process the adoption in Shelterluv, the adopter will receive a separate email from Adopterluv inviting them to view their new pet's records. From there, the adopter can make a new account on the Adopterluv website, where they'll find their new pet's vaccine information and photos. This is entirely optional for the adopter.

Is Adopterluv in Shelterluv?

The adopter can view their new pet's animal records through a website called Adopterluv. Adopterluv is another part of Shelterluv. We gave it a different name so the two wouldn't get confused.

Does Adopterluv change the adoption process at all?

The adoption process within Shelterluv will remain precisely the same. The only thing that will be new is that the adopter will receive a further email after the adoption is processed, inviting them to view their animal's vaccine information and digital documents on Adopterluv.

Does Adopterluv replace the documents I can email or print to adopters while processing an adoption?

You can still email or print those documents for the adopter as usual. They will be available for the adopter to download directly.

If I add medical items to the animal in Shelterluv, does that automatically show in their Adopterluv account?

No, any medical events that occur on the animal's record after the adoption outcome will not automatically appear in the adopter's Adopterluv account.

What are the donation options for Adopterluv users?

Adopterluv users will see a donation option in their Adopterluv account. They can give a one-time donation or sign up for a recurring monthly donation in the amount they choose and will be charged that amount each month. These monthly donations are set up as subscriptions in your shelter’s Stax account, so the donations (minus the Stax fee) go straight into your Stax account.

Donors who sign up for recurring donations during an Adoption Outcome via Shelterpay's Donation Boost Widget can also manage their subscriptions directly from Adopterluv and will receive an emailed receipt for each monthly donation. If needed, each email will also include a link to help them find their Adopterluv account.

Can I resend an Adopterluv invite if an adopter did not receive this?

Unfortunately, we don't have a way for you to resend an Adopterluv invite within the system; however, if you do have adopters report they've not received their invitation or cannot find it in their spam folders, you can have them email us (help@shelterluv.com) so we can troubleshoot from our end.

The initial invite is included along with your configured message to download their adoption documents. If your adopters do not sign in to their Adopterluv account at this time, our system will attempt to resend several reminders so they can experience this feature.

What does an Adopterluv account look like?

Here is an example of what your adopters will see when they log into Adopterluv (use the "Next" button at the bottom to scroll through each image).