Shelterluv statuses play a significant role in your account. Statuses determine if your animal is published to your website and aggregators, whether the animal is adoptable, and provides critical insights to you and your team into the animal's current state.

The Statuses section of your account's configurations contains two subsections:

1. In Foster Statuses
2. In Shelter Statuses

Click your Username > Configuration > Statuses to get started.

What user permissions do I need for general configurations?

• Configure my shelter and its users

Note
Configuration is only accessible through a desktop or laptop. You cannot access the Configuration section on a mobile device.

Overview

Once you select the Statuses section in your account's configurations, you will see two subsections for your in foster and in shelter statuses.

Note
Select the different tabs below to navigate.

• In foster statuses can only be applied to an animal record that is currently in foster care or is being moved to foster care. If an animal record is located at your location, you cannot apply an in foster status to the animal record.

• Just like foster statuses, your in shelter statuses will only be available to animal records that are currently in a location within your organization. If an animal record is in foster care, you can only apply an in shelter status to it once it is returned to your organization.

Adding a New Status

Follow these steps to add a new status:

1. From the Statuses configuration section, click either the In Foster or In Shelter subsection.
2. Click the Add Status button and choose Add In Custody Status or Add Pre-Intake Status from the dropdown menu.
3. Enter the new status's name and click the green checkmark button.
4. Adjust the status's configurations as needed (discussed below).

Status Configurations

Now that we know how to add a new status, let's look at what each status configuration does.

Note
Click the green Next button to move to the next slide.

• Status Description

  The status description is meant to clarify how to use a certain status or give extra details to your staff. The description is only visible in your status configurations.

  

• Onsite

  Set a status to be onsite if the animals in this status will be located at your facility while in the status. Set the status to be offsite if the animals in this status will be at an offsite location such as PetSmart, a vet office, or in foster care.

  This setting will help differentiate your onsite-only length of stay calculations so you can keep them separate from your total length of stay.

  

• Pre-Intake

  Setting this to Yes will change your status from an in custody status to a pre-intake status. Please take a look at this article for details on how pre-intakes work.

  

• Display Online

  Toggling this on will publish any animal record in this status to your standard adoptable animals iframe, along with any aggregators you have configured (Petfinder and Adopt-a-Pet).

  This setting is essential as it determines which animals your community sees and can adopt. If you have an animal in your care that should not be visible to the public, such as an owner-requested euthanasia, make sure you set its status not to be displayed online.

  

• Holdable

  Any animal record in a status set to be holdable can be placed on an adoption hold by your staff. Set your status not to be holdable to help your team avoid any mistakes by ensuring the wrong animal record is not placed on an adoption hold.

  

• Adoptable

  Any animal record in an adoptable status can have an adoption outcome performed on its record. Set your statuses not to be adoptable to help prevent your staff from accidentally adopting the incorrect animal record.

  

How to Edit or Delete a Status

• Follow these steps to edit a status:
  • You can click directly on the underlined name, status description, or onsite setting to make your adjustments and then click the green checkmark button to save your changes.
  • You can toggle any of the other status settings on or off as needed.

  

• Follow these steps to delete a status:
  • Click the trashcan on the right-hand side of the status.
  • Choose a new status for any animal records that currently have the status you are deleting.
  • Read the warning and check the box next to Yes, I want to delete this status, and click the red Delete button.

  

  
  
  

  Warning
  You cannot recover statuses that you delete.