How do I set up Shelterpay?

Zoe Rogers
Zoe Rogers
  • Updated


Processing credit cards through Shelterluv allows your rescue or shelter to do away with a separate card reader and its related hardware, and instead, process payments on the adopter's own phone (via a text message). For a walkthrough of how this works take a look at Shelterpay: What is Mobile Checkout?

Shelterpay is powered by Stax to process credit cards on your behalf; it handles all matters of PCI compliance and transfers money directly to your bank.

To set up Shelterpay

From the Configuration Panel select Onboarding & Billing, then Shelterluv Onboarding.

From this page, click the "Begin Setup" button, and enter the email address of the person who is responsible for this part of your organization (someone with access to your organization's bank account information, for example).



After you submit the appropriate email address, that address will receive an email that lays out instructions of how to enroll. You'll receive an email notifying you of when Shelterpay is activated in order to process mobile transactions!

Additional Notes

  1. We can update the donation page for you to display dog-only, cat-only, rabbit-only, or generic animal donation descriptions. The default version will display a combination of both cat and dog donation descriptions. Let us know if you'd like your donation page to be made dog or cat only by emailing
  2. Merchant processing fees are typically 3.4% + $0.30 per transaction
  3. 94% of adoptions must be completed by adopters via Shelterpay, our integrated mobile checkout process. Customers that operate below this threshold will be subject to an $18 software fee per adoption for each adoption that does not go through mobile checkout. We pledge to work with each of you to achieve 94% at your organization.